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Frequently Asked Questions

If you don't see an answer to your question, you can use the search option, feature documentation or ask your question using GitHub discussions. You can also contact us via mail, if none of the above option helps.

SourceTraq is provided at no cost to users, focusing on delivering valuable insights and metrics without financial barriers. While revenue generation is not its primary motive, ongoing improvements and support necessitate significant maintenance efforts. Contributions and support from the user community are welcomed to ensure its continued development.

Currently, SourceTraq is entirely free and does not offer a premium version. We strive to address critical issues as promptly as possible, with most resolution efforts completed within the same week.

Anyone interested in contributing to SourceTraq's development is encouraged to do so. Developers can submit pull requests for bug fixes or new feature requests. Development guidelines can be found on our GitHub page under the relevant sections.

SourceTraq retrieves data through APIs provided by integrated platforms. Sometimes, data may not be displayed due to issues with API responses, indexing, or access permissions. If you encounter such problems, it may be helpful to consult with your repository administrator to ensure that everything is set up correctly.

As a free tool maintained by a single developer, response times may vary based on the volume of inquiries and other commitments. When reaching out for support, please be as detailed as possible about the issue, including relevant screenshots or error messages, to facilitate a quick resolution.