FAQs: Get Answers

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Frequently Asked Questions

If you don't see an answer to your question, you can use the search option, feature documentation or ask your question using GitHub discussions. You can also contact us via mail, if none of the above option helps.

SourceTraq requires no permissions for integration unless connecting with BitBucket Data Center. For this specific scenario, permission to access the site is necessary, as it uses the authentication established by your browser. This approach enhances security and simplifies the integration process.

To resolve network errors, make sure you are logged into your repository from your browser and that you are using the correct URL format (http:// or https://). It’s crucial to provide the base URL rather than specific page URLs. For instance, use https://repo.yourcompany.com instead of https://repo.yourcompany.com/specific-page. Incorrect URLs could lead to connectivity issues.

Ensure that you are logged into your repository from the same browser. If issues persist, click 'Grant permission' on the 401 error page. Sometimes, your access can be revoked which may cause this error. For further assistance, check GitHub issue #214.

Make sure that you are logged into your repository using the same browser. If you continue to face authentication issues, reach out to the developer with a screenshot of the error or console details for further assistance.

Verify that you're logged into your repository in the same browser window. If CORS issues arise, consider upgrading your browser. If problems continue, contact the developer for additional support. Unfortunately, the exact cause of the CORS issue may not be reproducible.

Yes, SourceTraq is available as a browser extension for popular web browsers including Chrome, Firefox, Edge, and Opera. You can successfully install and use it in any of these browsers to facilitate integration.

Yes, SourceTraq enables integration with multiple instances. After logging in through your browser, you can seamlessly switch between instances by clicking on the repository domain name displayed in the extension’s header, allowing easy access to various instances.